Privacy

CIELO PRIVACY POLICY

Last Revised April 18, 2015

This Privacy Policy applies to all interactions when you use the CIELO software (the “Software”) or visit the CIELO website (the “Services”), which are owned and operated by Cinema Equipment & Supplies, Inc. (“we”, “us” or “our”).

Because your privacy is important to us, we want you to understand exactly how and why we use your information, as outlined below.  Please read the following carefully, as your use and/or registration with our Software and/or Services constitutes your agreement to our Privacy Policy.

What Information We Collect

Registration Information

In order for you to access, use, and purchase our Software or Services, it is necessary for us to collect certain registration information in order to help us identify you, which may include your name, title, e-mail address, mailing address, and telephone number.

Registration information may be collected by us from third parties, such as if you choose to register or log into our Services by using your Facebook, Twitter, Google, Yahoo, Amazon, or other accounts accepted by our Services.  By logging into our Services through third party accounts, you are authorizing us to access your registration information directly from the third party, and we will use the same in accordance with this Privacy Policy.

Posts, Comments, and Messages

The posts and comments you make on our forums are not private.  This means that they are not deleted from our servers and will be accessible after your account is deleted.

On the other hand, your messages or tickets, whether as part of the forums or as part of our technical support platform, are generally only viewable by the parties involved.  We keep a complete log of all messages sent on our Services, even when both parties delete their accounts.

We keep IP addresses associated with specific posts, comments, and messages for the purpose of tracking and blocking spammers.

Service Usage Information

When you use our Software or Services, we may automatically collect usage information such as hardware and software information, media content information, usage or access time, and other analytics information (collectively, “Usage Information”).  This Usage information is used by us in the operation and improvement of our Services, and to track various trends and statistics relating to our Services.  Usage Information does not personally identify you.

Remote Access Information

As part of our support services, and only upon your opt-in for such services, we may at times request access to your computer or device in order to maintain or debug our Software and Services.  As such, we may store remote access credentials such as IP addresses, domain names, dynamic DNS for your computers or devices, as well as respective login information.

Other Information

We save certain information related to your interactions with our Software and Services, such as your preferences as to subscriptions and notification settings.

How We Use or Disclose Collected Information

Personally Identifiable Information

We will not sell your personally identifiable information to any third parties. We will only disclose your identifiable information when we are legally required to or under emergency circumstances.  We will disclose your information if we believe that it is necessary to comply with a law, regulation, or valid legal procedure, such as a subpoena.  We may also disclose your information when we believe it will be reasonably necessary to prevent imminent and serious bodily harm to a human being; to address or investigate fraudulent activity or security breaches; or to assert or protect our rights or property.

Your identifiable information may be shared with parties who work on our behalf in order to provide the Services.  These entities do not have any right to use the personally identifiable information we provide to them, beyond what is necessary to assist us.  For example, we may need to provide your name and shipping address to our manufacturer in order to ship you a replacement device or a new projector lamp.

Usage Information Sharing

We may share your Usage Information, in aggregate, with our partners such as device manufacturers and content studios.  Your Usage Information is greatly helpful to our partners and us as we seek to improve our Software and Services in the future.

Use of Cookies

Cookies are small data files a website uses to remember certain information about you.  We may set a few cookies to authenticate your login session, track your preferences to personalize your experience, and collect anonymous analytics data.

We use third party analytics service(s) including Google Analytics to evaluate how users interact with our Services. It tells us usage and traffic information, such as the number of first-time visitors that visit our Services, how long the visitors stayed, and how the site or service was accessed.  By knowing how people use our Services, we can make it better.  For more information about how Google Analytics collects information about you, including how you can opt out, visit http://www.google.com/analytics/learn/privacy.html.

Payment Processing

We use third-party service(s) to manage credit card processing.  For more information about how this information is stored and used, please read our third party partners’ privacy policies, at https://security.intuit.com/privacy/.

We may have access to the last four digits of your credit card number, its expiration date, and security codes, which we will use only to complete a transaction or to provide you with better customer service.

Data Security

We take every commercially reasonable effort and precaution to secure your Personal, Billing, Account, and Remote Access information. However, no security system is impenetrable. We do not guarantee the complete security of any information that you supply. You use our Software and Services at your own risk, and are responsible for taking precautions to secure your information, such as preserving the secrecy of an account password.

Children Under 13

The requirements of the Children’s Online Privacy Protection Act of 1998 and subsequent amendments severely limit our ability to accept and provide service to users under the age of 13. Therefore, users under the age of 13 may not use our Services. If you believe a child under the age of 13 is using Our Services, please contact privacy@cinevise.com.

International Visitors

Cinema Equipment & Supplies, Inc. is a Miami, Florida-based company whose servers are housed in the United States.  All information supplied to us, and all information we collect is transferred to the United States and is processed and, when applicable, stored according to U.S. laws and regulations.

California Residents

We do not track customers over time and across third party websites in order to provide targeted advertising, and therefore do not respond to “Do Not Track” signals or other opt-out mechanisms, other than those specifically set forth in this Privacy Policy.